Privacy Policy
Last updated: May 2026 — Applies to all C-Hive services.
1. Who We Are
C-Hive (Cyber Hive) is a web hosting company based in Damascus, Syria. We provide web hosting, business email, domain management, and related services. When you use our services, you trust us with your information — we take that seriously.
Contact: info@c-hive.com | WhatsApp: +963 953 772 185
2. Information We Collect
We collect only what's necessary to provide and improve our services:
- Account information: full name, email address, phone number.
- Billing information: payment method details (processed securely — we do not store full card numbers).
- Technical data: IP addresses, browser type, server access logs, error logs.
- Communications: messages you send us via WhatsApp, email, or the contact form.
- Hosted content: files, databases, and emails you store on our servers as part of your hosting plan.
3. How We Use Your Information
- To create and manage your hosting account.
- To process payments and send invoices.
- To provide technical support and respond to your requests.
- To send service-related notifications (downtime alerts, renewal reminders, security notices).
- To investigate abuse, security incidents, or violations of our Terms of Service.
- To improve our services and infrastructure.
We do not sell your personal information to third parties. Ever.
4. Your Hosted Data
Files, databases, emails, and any content you upload to our servers remain yours. We act as a processor, not an owner, of that data. We access it only when required to provide support, resolve technical issues, or comply with a lawful request.
5. Data Retention
- Account and billing data: kept for the duration of your subscription and up to 3 years after termination for legal and accounting purposes.
- Server logs: retained for up to 90 days for security monitoring.
- Hosted files and databases: deleted within 30 days of account termination unless you request an extension.
6. Security
We take reasonable technical and organizational measures to protect your data, including:
- SSL/TLS encryption for all data in transit.
- Firewall and intrusion detection on all servers.
- Access controls: only authorized personnel can access server systems.
- Regular backups to protect against data loss.
No system is 100% secure. In the event of a data breach that affects you, we will notify you as soon as reasonably possible.
7. Cookies
Our website uses minimal cookies — only those necessary for basic functionality (such as remembering your language preference). We do not use tracking or advertising cookies.
8. Your Rights
You have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data (subject to legal retention requirements).
- Export your hosted data at any time.
To exercise any of these rights, contact us at info@c-hive.com.
9. Changes to This Policy
We may update this policy from time to time. When we do, we will update the 'Last updated' date at the top of this page and notify active clients by email for material changes.
Terms of Service